Shipping policy

Shipping Policy

Welcome to HNP TECH. We are committed to providing reliable and efficient delivery services to all our customers.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customers will receive confirmation once the order has been dispatched.

Shipping & Delivery

  • HNP TECH works with trusted courier companies to ensure safe and timely delivery.
  • Delivery times may vary depending on your location and courier operations.
  • Estimated delivery time is between 2–7 business days within South Africa.

Delivery Requirements

  • The courier may require:
    • A valid contact number
    • Proof of identity
    • A delivery PIN or OTP for security purposes
  • Orders will only be handed to the correct recipient.

Shipping Fees

  • Shipping costs are calculated based on the delivery location and parcel size.
  • Shipping fees will be displayed during checkout before payment is completed.

Tracking Orders

  • Once your order has been shipped, a tracking number will be provided where applicable.
  • Customers are responsible for monitoring their shipment using the courier tracking system.

Incorrect Address Information

  • Customers must ensure that the delivery address and contact details are correct before placing an order.
  • HNP TECH will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Delays

  • While we aim to deliver all orders on time, delays may occur due to:
    • Weather conditions
    • High courier volumes
    • Public holidays
    • Unexpected logistical issues
  • HNP TECH will communicate any major delays where possible.

Damaged or Missing Items

  • Customers must inspect parcels upon delivery.
  • If an item is damaged, missing, or incorrect, customers should contact us within 48 hours after delivery with supporting photos and order details.

Lost Parcels

  • In the event of a lost parcel, HNP TECH will open an investigation with the courier company.
  • Resolution times may vary depending on the courier’s investigation process.

Contact Information

For any shipping-related enquiries, please contact HNP TECH customer support.

Thank you for choosing HNP TECH.